Data Deletion Policy

1. Overview

Carelsen Tech (Pty) Ltd respects your privacy and your right to request the deletion of your personal data. This page explains how you can request data deletion and what happens when such a request is made.

2. What Data We May Store

Depending on your use of the Service, we may store limited data such as:

• Your WhatsApp phone number
• Message content sent to or from the Service
• Timestamps and delivery status of messages
• Basic configuration or preference data

We do not intentionally collect sensitive personal information.

3. How to Request Data Deletion

To request deletion of your personal data, please send an email to:

4. What Happens After You Request Deletion

Once we receive your request, we will:

• Verify the request where reasonably necessary
• Delete or anonymise your personal data from our systems
• Complete the process within a reasonable timeframe

Some information may be retained where required by law or for legitimate business purposes (such as security, fraud prevention, or accounting obligations).

5. Third-Party Services

The Service operates using WhatsApp and other third-party platforms. Data processed by those platforms is subject to their own data retention and deletion policies.

We are not able to delete data stored independently by WhatsApp or other third parties.

6. Changes to This Policy

We may update this Data Deletion Policy from time to time. Any changes will be reflected by an updated “Last updated” date on this page.

7. Contact

If you have any questions about this policy or how your data is handled, please contact us: